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Postage & Delivery

1.     Upon placement and payment of your order, we will ensure postage is arranged within 1-2 business days. Payment for all items must be received prior to posting.

 

2.     We arrange delivery within Australia using Parcel Post with tracking. International shipments are sent via Australia Postís Registered parcel mail service, however payment for delivery must be received prior to despatch.

 

3.     We strongly advise you to insure your items for posting. This will protect you, and your items, against loss whilst in transit. Should you require extra insurance it should be requested & paid for by the purchaser. When no additional insurance is requested by the purchaser, then you need to be aware that the goods are your responsibility once they are posted and they will not be refunded if they do not arrive or get damaged.  Deliveries within Australia may take up to 7 days; International orders may take longer. Delays could be experienced around busy periods, eg Christmas.

 

4.     We make every effort to provide you with despatch information to assist with tracing any missing deliveries. If the address information provided is incorrect, illegible, incomplete or the recipient has moved, you will be liable for payment of the product and associated postal charges.

 

5.     Should an insured item sent via Australia Post go missing, once all avenues have been explored to trace it, a claim will be lodged with Australia Post. No monies will be refunded until such time as Australia Post has paid out on the insurance claim. Insurance is only available up to a maximum of Au$100 through normal registered Australia Post service and that is the maximum amount that will be refunded unless extra insurance has been requested and paid for by the purchaser. Any monies due will be paid to you in the same method as you originally paid. For shipments you have arranged, we are happy to provide the necessary information for you to prepare your claim.

 

6.     For Postage costs within Australia and internationally, please see below.



Additional Rates for Insurance on Delivery within Australia

Postage Type

Options

Insurance

Price

Australian Parcel Post with Tracking

Standard

Up to Au$100

Au$2.50

Signature on Delivery

Up to Au$100

Au$4.00

Additional Insurance

Per Au$100 up to Au$5000

Au$2.50
per Au$100